Coworking spaces offer many advantages: a stimulating professional environment, networking opportunities, and the chance to break away from the isolation of teleworking. However, like any shared space, they can also be a breeding ground for conflict. Whether it’s because of noise, space management or personality differences, it’s important to know how to manage conflict in a coworking space to maintain a pleasant working environment. Here are a few tips for resolving tensions constructively.
1. Identify the source of the conflict
Before taking action, it’s crucial to understand the source of the conflict. Is it a problem of noise, space, respect for rules, or a simple misunderstanding? Sometimes small frustrations can build up and create tension. Taking a moment to identify precisely what is causing the disagreement will help you to adopt a more targeted and effective approach to resolving the problem.
In the event of a conflict, try to gather all the necessary information and understand the points of view of the different parties involved. This will give you a more objective view of the situation and help you avoid hasty judgements.
2. Encourage direct and respectful communication
In many cases, an honest and respectful discussion is enough to resolve a conflict. Encourage the parties involved to express themselves directly and calmly, focusing on the facts and avoiding personal attacks. By expressing your concerns constructively, you create a space where everyone can put forward their point of view without feeling judged or attacked.
For coworkers who are reluctant to speak directly to the other person, sending a courteous message by email or via an internal chat may be an option. However, it is often preferable to talk face-to-face to avoid misunderstandings.
3. Call in a mediator or the coworking space manager
If the conflict persists, it may be useful to ask a third party to facilitate the discussion. In most coworking spaces, the manager or community leader can play the role of mediator. They are trained to deal with this type of situation and will be able to guide the parties towards a solution.
The manager can also remind people of the rules and values of the coworking space, and make sure that everyone complies with the rules. This can make it easier to find common ground and ease tensions.
4. Respect the rules and etiquette of the coworking space
Coworking spaces often have internal rules to ensure that members live together properly. For example, there may be rules about noise levels, use of communal areas or booking meeting rooms. Make sure that you and the other coworkers abide by these rules, as they are designed to minimize friction.
If the conflict arises from a failure to comply with the rules, politely remind the person concerned of them. By appealing to the established rules, you can approach the problem in a less personal and more objective way.
5. Use dedicated areas for calls and discussions
Conflicts in a coworking space are often linked to noise, particularly during telephone calls or informal meetings. To avoid this kind of problem, make sure you use dedicated spaces, such as phone boxes or meeting rooms, for your communications.
If your coworking space has ‘silent’ and ‘collaborative’ zones, respect the instructions for each zone. By limiting discussions to the appropriate spaces, you help to maintain a calm working environment for the other members.
6. Learn to compromise
Living in a shared space sometimes means making compromises. For example, if the conflict concerns the use of a specific desk or resource, explore solutions that allow everyone to satisfy their needs. Flexibility and open-mindedness are essential to ensure good relations in a coworking space.
Propose alternative solutions and be prepared to accept those of others. The aim is to find a compromise that respects everyone’s needs, in a spirit of collaboration and respect.
7. Show kindness and patience
Conflicts can sometimes be avoided by showing kindness and patience towards others. Take into account the needs of your office neighbours and adopt a respectful attitude on a daily basis. If someone seems tense or tired, try to be understanding.
By cultivating a caring attitude and fostering friendly relationships, you are helping to create a positive climate in the coworking space, which naturally reduces the risk of conflict.
Managing conflict in a coworking space requires patience, communication and mutual respect. By identifying the source of the problem, encouraging dialogue and respecting the rules, you can resolve the majority of conflicts constructively. For entrepreneurs, freelancers and self-employed people, a coworking space should be a place where they feel comfortable and productive. By applying these best practices, you will help to create a harmonious, work-friendly environment for all members.
